Account Support & Access Help
Find answers to common questions about logging in, managing your account, or getting in touch.
Account
How do I access my account?
You can log into your account by clicking ‘Log In’ from the menu area or using this link.
Where can I change my password?
You can change your password using this link.
How do I request for my account to be deleted?
To have your account removed from our platform responsibly and with your privacy in mind, please reach out.
Can I contact someone if I have questions?
Billing
What payment methods do you accept?
We use Stripe as our payment processor, allowing us to provide secure credit card transactions.
How do I update my payment info?
You can update your payment info using this link.
Where can I view my orders?
You can view your orders using this link.
How do I adjust my subscription?
You can upgrade, downgrade, or cancel your subscription using this link.
Paid Listing Plan Features
Free Listing
You control your listing. We help people find it.
Included Features:
1 Listing
Create up to 1 Listing of any type.
Business / Brand Details
Listing owners can provide details to help other community members make better-informed decisions.
Depending on the type of Listing, the following details are available to all Listing owners, regardless of their Listing Subscription.
- Name
- Tagline
- Description
- Category
- Amenities
- Address
- Cities Served
- Price Range
- Business Hours
- Diversity
- Related Listings
- Phone Number
- Contact Email
- Cover Image
Built-in Contact Form
All Listings include a built-in contact form so people can quickly contact Listing owners.
The email address used when signing up for the platform will be the default recipient address, which can be changed at any time using this link.
Map & Directions
Listing owners can have their addresses shown for quick reference and on a map, providing quick access to directions for users.
Ratings & Reviews
Listings can be rated by different criteria, depending on the type of Listing, helping Listing owners build their reputation by accumulating positive feedback.
Reviews are always moderated, can only be submitted by registered users, and Listing owners cannot review their own Listings.
Image Gallery
Image galleries are ideal for communicating your branding, products, services, etc.
For highly visual individuals, the right gallery images could ultimately make them choose you.
Analytics Dashboard
Our platform provides valuable and easy-to-digest Listing analytics.
- Published Listings: ‘Active’ Listings currently on our platform.
- Pending Listings: Listings waiting to be approved by our team.
- Active Promotions: Listings that have been promoted.
- Views (Unique): Logged when a ‘unique’ visitor has viewed a Listing, as determined by their unique IP address.
- Views: Logged if the ‘unique’ visitor looks at your Listing again.
Direct Messaging
Communicate with other Listing owners on our platform using privacy-focused ‘Direct Messaging.’
To start a conversation or reply, click the messaging icon next to your username in the menu area.
Website & Social Links
Connect visitors to your site and social media.
Paid Listing (Monthly)
Get found first. Reach more customers.
Free Listing Features+
Get every feature included in the Free Listing, plus all the features included in this package.
1 Listing
Create up to 1 Listing of any type.
Direct Messaging
Allow visitors to message you directly from your listing.
Google Reviews Integration
Display your latest Google reviews on your listing page.
Products & Services Menu
Put your most popular offerings front and center for customers to see, with captivating images, pricing info, and more.
Promote Your Events
Share upcoming events connected to your business.
Block Competitors
Prevent competitors’ listings from showing on your page.
Embed Video
Videos uploaded to services like YouTube or Vimeo can be easily embedded into a Listing.
Regular YouTube videos (e.g., https://youtu.be/xyz ) and YouTube Shorts (e.g., youtube.com/shorts/xyz) are allowed.
- Introductions
- Testimonials
- Product Overviews
- Service Demonstrations
- Guides
Paid Listing (Annual)
Bigger savings. Year-round impact.
Monthly Paid Listing Features+
Get every feature included in Package 2, plus all the features included in this package.
1 Listing
This plan provides a single listing with full features and year-round visibility.
2 Months Free
Pay once a year and get two months at no cost.
Priority Placement
Stay at the top of your category for maximum exposure.
Track Seasonal Trends
Understand how your listing performs throughout the year. With access to seasonal analytics, you can see when traffic peaks, what content draws attention during different times, and adjust your marketing strategy to match visitor interest.
Ideal for planning around holidays, summer tourism, or off-season promos.
Best Value Plan
Lower cost per month compared to monthly billing.
Listing Management
Promote Listings
Boost your Listings, giving them a higher priority in search, additional placement throughout our platform, and special designation badging.
- Locate your Listing using this link.
- Click ‘Promote.’
- Complete the checkout process.
Switching Plans
- Locate your Listing using this link.
- Click ‘Switch Plan.’
- Complete the checkout process.
Unpublish Listings
- Locate your Listing using this link.
- Click ‘Unpublish.’
- Complete the checkout process.
Listing Expiration
Listings are tied to a subscription, so as long as a Listing Subscription is active, the Listings tied to that subscription will be as well.
Clone Listing
- Locate your Listing using this link.
- Click ‘Duplicate.’
- Complete the checkout process.
Listing Promotions
How do I get my listing featured on the homepage or top of a category?
Listings with a paid plan are eligible for featured placement. If you’re on a Monthly or Annual plan, your listing will automatically be prioritized in category views and featured sections. No extra action needed — we handle the rotation and visibility.
Can I promote a special event through my listing?
Yes! If you’re on a paid plan, you can submit events that will be connected to your listing and promoted across the site. Just head to your dashboard and use the “Add Event” button to get started.
What are seasonal promotions and how do I participate?
Annual plan members are included in seasonal guides like “Summer Favorites” or “Holiday Highlights.” These are curated by our team and featured on key landing pages. Make sure your listing is updated and relevant — we’ll reach out if we need more info.
Can I purchase additional promotions or advertising?
Absolutely! If you’re interested in homepage features, newsletter placements, or custom promotions beyond what’s included in your plan, just contact us.
We’d love to chat about the options and find what works for your goals.